FAQ

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What are the delivery times for my orders?

Our orders are shipped every day, except Sundays and public holidays. Standard delivery times in Switzerland are 2 to 3 working days. For international deliveries, please allow up to 14 working days.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link. You can easily track the delivery of your package. Make sure that the email address used is correct and up to date.

What is your return policy?

You may return any unworn item in its original condition within 14 days of receipt for a refund or exchange. Check our “ Return Policy ” tab for all the steps of the process.

How can I exchange an item?

To exchange an item, please return the original item for a refund and place a new order for the replacement item.

What payment methods do you accept?

We accept multiple payment methods, including Visa, MasterCard, American Express, as well as Twint and Apple Pay.

How can I contact customer service?

You can contact us by email at contactcnanouche@gmail.com, or via our contact form on the site. We are committed to responding to all requests within a timely manner.